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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ray Minton

February 22, 2024

5  out of  5 rating by Ray Minton
"Everyone was very knowledgeable, courteous and provided the highest level of customer service. It will be my pleasure to recommend State Farm and especially this branch at 1826 E Auburn Road, Rochester.Hills, MI to all my friends and family. Thank you!"
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Jeremy Poehlman

December 29, 2023

5  out of  5 rating by Jeremy Poehlman
"I would like to give a huge thank you to Heather, after falling on hard times, she was able to help me from losing my mine insurance. She is professional, and an angel."
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Jade Webster

December 28, 2023

5  out of  5 rating by Jade Webster
"Heather was extremely helpful with getting my husband and I set up with our home and car insurance. Very professional and she took care of everything for us! Highly recommended!"
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Cinzia Locatelli

December 28, 2023

5  out of  5 rating by Cinzia Locatelli
"Heather was absolutely outstanding in assisting to the process of enrolling to State Farm insurance, she is professional and caring and take a personal interest to solve the problems of the clients."
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Justin Freeland

December 8, 2023

5  out of  5 rating by Justin Freeland
"Leonard made everything super easy. He explained every detail of my policy , and answered any question I had"
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Renee Strait

November 9, 2023

5  out of  5 rating by Renee Strait
"Best customer service EVER! Even after hours I'm well taken care of. They have saved me money, get me the best rates that fit me. I love my Insurance agent and her team! BEST INSURANCE EVER!!"
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J FuZiOn

August 31, 2023

5  out of  5 rating by J FuZiOn
"Called for a quick auto insurance quote. Spoke with one of the agents named Madison. She was fast, friendly, efficient, and honest which I appreciated. Would recommend to others."
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Johana Luna

August 10, 2023

5  out of  5 rating by Johana Luna
"Was able to get the best deal for my trucks insurance!! Sarandia did an amazing job guiding us through the process, shes a ray of sunshine, made everything smooth and easy and got us saving alot $, thanks sooo much !! So happy to be with state farm"
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Denny Donahue

August 3, 2023

5  out of  5 rating by Denny Donahue
"Since I haven't had time since I've been super busy with life, here is my review. Madison has been super helpful with my current situation and she has been doing a wonderful job with helping me out during my stressful time. I couldn't thank her enough if I wasn't so busy I'd give her a hug. She's a wonderful person and if you ever need anything from this branch I highly recommend Madison!!! She will do everything she can for you without a doubt."
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Dana Bisher

July 25, 2023

5  out of  5 rating by Dana Bisher
"Had such a wonderful experience finding the right plan for my car and home with Sarandia! She was patient and listened to all my concerns and made sure to find good coverage for each one. I’ll be back soon to activate a life policy. Thanks for helping this student out!"
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Dimitri Roumanis

May 27, 2023

5  out of  5 rating by Dimitri Roumanis
"Had a great customer service experience with this team. Sarandia was very helpful and got me set up with exactly what I needed. Keep up the good work!"
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Aphrodite Papanastasopoulos

May 24, 2023

5  out of  5 rating by Aphrodite Papanastasopoulos
"Sarandia Papanastasopoulos did an excellent job helping us set up our insurance policy! She was very responsive & diligent about creating a great and affordable plan for our family. I recommend her as an agent to anyone looking to reduce their insurance prices and working with a reliable company like State Farm!"
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Dino Pappas

May 24, 2023

5  out of  5 rating by Dino Pappas
"I had the pleasure of working with Sarandia to consolidate my home and automobile insurance. Sarandia was able to save me hundreds of dollars by switching to Statefarm. Thank you Sarandia for the exceptional professionalism and the outstanding service you have provided. Your expertise and dedication have truly made a difference in my experience. Not only have you guided me through the intricacies of insurance policies, but you have also consistently gone above and beyond to ensure that I receive the best coverage at the most affordable rates. I am sincerely thankful for the remarkable savings you have helped me achieve without compromising on the quality of protection. Your commitment to customer satisfaction is truly commendable, and I feel fortunate to have you as my insurance agent. Thank you once again for your wonderful service, and I look forward to our continued partnership."
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Aarin B

May 12, 2023

5  out of  5 rating by Aarin B
"Sara was great help! She was fast, efficient and very friendly! Definitely recommend!"
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Barb Perkowski

May 12, 2023

5  out of  5 rating by Barb Perkowski
"I’ve always had Ken as my State Farm Insurance Agent, when he retired I stuck it out, I really liked my coverage, but who would replace him? There was some time with a fill in. But then Julie Tourangeau took over the office and has a team that is super helpful. They explained the health care coverage changes, when I wanted to go over my vehicle coverage, and this last time I called wondering is my homeowners coverage what I wanted. Sarah immediately spotted the coverage I added years ago in one category could be expanded to all my policies, giving me the extra coverage, a lot of extra coverage on everything, that didn’t raise my premiums. I’m glad I waited it out. Thank you!"
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Linda Saputo

May 4, 2023

5  out of  5 rating by Linda Saputo
"I have received excellent professional service from insurance representative Lenny Bailey for my Home and Automobile Insurance Policies. Lenny's knowledge and expertise has assisted our family with questions regarding our policies, and changes or additions we requested on our coverage, all in a timely and professional manner. I highly recommend him and would give his service a 5 Star plus rating!"
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Tonya Blanks

May 3, 2023

5  out of  5 rating by Tonya Blanks
"I would like to provide an excellent office statement about my experiences I have had. Any and all issues handled with expertise and rapid response, all staff is knowledgeable and helpful. I am happy choosing State Farm."
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David Aguilar Dominguez

May 1, 2023

5  out of  5 rating by David Aguilar Dominguez
"I highly recommend Julie Tourangeau's office. They are quick to respond to any questions regarding my policy and I was able to save money on my policy even though I am a young driver."
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Amanda Ebbeling

April 25, 2023

5  out of  5 rating by Amanda Ebbeling
"I had a great experience with purchasing insurance from this branch. Ashton helped me and she was super knowledgeable, kind, and talked to me like a human! I felt like she listened to everything I needed and she made some great recommendations as well. I went from PLPD on a 2012 Ford Focus to Full Coverage on a 2016 Equinox, and I'm paying LESS than I was with my previous insurance company. I'm super happy that I chose to go with State Farm. Update: Also worked with Lenny to add a homeowners insurance policy and he was SUPER helpful! Found more ways to save us money and has been a pleasure to work with!"
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Ben Beck

April 12, 2023

3  out of  5 rating by Ben Beck
"About a month or so after purchasing a contract for renters insurance I was informed that I was in breach of contract for not having insurance. Long story short, Julie's office never filed the paperwork, and after having to deal with that they just tacked on an extra month because they had to rewrite the contract which will now go over the lease. Throughout this ordeal I called a few times, and every time the person I talked with had to put me on hold for every single question I asked and seemed to have no clue what they were doing... Which explains the outcome, I suppose. Edit -added a star: after posting, clarification was provided as to the minutiae of the error. The office reactively addressed aforementioned concerns."
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Clint Verran

November 14, 2022

5  out of  5 rating by Clint Verran
"My family has been with State Farm for quite a long time, however today we received the most amazing customer service I can remember! Julie took our call like a real human being, addressed my needs, and took care of absolutely everything for us in a minimal amount of time. This State Farm branch has exceeded my expectations and I would refer them to anybody."
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Michael Guest

October 28, 2022

5  out of  5 rating by Michael Guest
"I had worked with Lenny on a new renters and auto policy and he helped me throughout and explained everything along with getting me a better rate. Julie was also very helpful and pleasant to work with."
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Bernard Studier

October 9, 2022

5  out of  5 rating by Bernard Studier
"Very helpful every time I go to the office"
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Brett Uphaus

October 9, 2022

5  out of  5 rating by Brett Uphaus
"Great service. Lenny is a great representative. Was able to answer all my questions and made sure I felt like family. Lowered my cost but not my coverage. Would highly recommend."
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Shelby McKinley

October 6, 2022

5  out of  5 rating by Shelby McKinley
"Lenny was totally awesome and informative while helping me switch to State Farm! It was quick and easy!"