State Farm® Insurance Agent Julie Tourangeau
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Asia Collins
May 12, 2025
5
out of
5
rating by Asia Collins
"Been with them for about 3 years and no complaints! But this last week they really impressed me Lenny was super fast getting me quotes for a new vehicle in getting and Heather always makes sure to respond timelessly and efficiently! They’re a great team. Thanks again for the help and making this process a breeze"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our office. If you ever have any questions or need assistance, we’re here to help! - Julie Tourangeau's State Farm in Rochester Hills"
Luis Aragon
April 28, 2025
5
out of
5
rating by Luis Aragon
"Excellent service"
We responded:
"Thank you for your concise and positive feedback! We're thrilled to hear that you had an excellent experience with us. If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We’re here to help! - Julie Tourangeau's State Farm in Rochester Hills"
Jordan Saylor
April 25, 2025
5
out of
5
rating by Jordan Saylor
"Julie and her team are great. Lenny has helped my mom and I a ton after recently switching from another provider and we have been very pleased so far. They do everything in a professional manor while being time efficient and friendly. I recommend!"
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that you and your mom have had a great experience with our team at Julie Tourangeau's State Farm in Rochester Hills. Lenny and the rest of the team strive to provide professional, efficient, and friendly service, and it’s wonderful to know that we’ve met your expectations. We truly appreciate your recommendation and look forward to assisting you further!"
Larry Eidson
April 24, 2025
5
out of
5
rating by Larry Eidson
"We recently had an unfortunate basement flood. We contacted Julie’s office and Heather & Lenny guided us through the process and less than 3 weeks later we have a complete settlement. Absolutely great service and communication by everyone involved. Thanks again,"
We responded:
"Thank you so much for your wonderful review! I’m sorry to hear about the basement flood, but I’m thrilled that our team at Julie Tourangeau's State Farm in Rochester Hills was able to assist you through the process and achieve a complete settlement so quickly. Providing excellent service and communication is our top priority, and it’s fantastic to know we met your expectations. If you need anything else in the future, please don’t hesitate to reach out. We appreciate you, Larry!"
Thomas Daldin
April 18, 2025
5
out of
5
rating by Thomas Daldin
"Some of the best and most helpful people you will ever encounter."
We responded:
"High compliments! Thank you for the warm and kind review! We’re delighted to hear that you had a positive experience with Julie and the team at State Farm in Rochester Hills. Your satisfaction is our priority, and we’re always here to help with any insurance needs you may have in the future."
Rebecca Simonenko
February 6, 2025
5
out of
5
rating by Rebecca Simonenko
"I am so appreciative of the help Julie and her staff did to help me with my car insurance. We found a discrepancy in my policy and were able to take care of it ASAP. I am thankful for that, quick and easy."
We responded:
"Rebecca, Thank you for taking the time to share your experience! I’m so glad to hear that you received prompt assistance from our team at Julie Tourangeau's State Farm in Rochester Hills. Resolving discrepancies quickly is important to us, and I’m pleased we could help you with your car insurance needs. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your trust in us!"
Drew Ferenc
January 30, 2025
5
out of
5
rating by Drew Ferenc
"Heather was great, very quick with responses and went above and beyond to help make the process as easy as possible! Will absolutely refer anyone I know to work with her for their insurance needs!!"
We responded:
"Hi Drew, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Heather provided you with prompt and exceptional service. Our team strives to make the insurance process as seamless as possible, and it's great to know that Heather went above and beyond to assist you. We truly appreciate your referrals and look forward to helping anyone you send our way! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your support! - Julie Tourangeau's State Farm in Rochester Hills"
Dustin
December 10, 2024
5
out of
5
rating by Dustin
"It’s good and fast support!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Julie Tourangeau's State Farm in Rochester Hills"
Kshitiz Parihar
November 8, 2024
5
out of
5
rating by Kshitiz Parihar
"It was wonderful to work with Lenny. He made sure that I get the help everytime I needed it. He always had the necessary clarity of policies from Statefarm & was equally enthusiastic in explaining them whenever required. Thanks for all his support throughout."
We responded:
"Thank you so much for your kind words about our office manager, Lenny Bailey! We're thrilled to hear that he was able to provide you with the clarity and support you needed—he’s like our very own insurance superhero, complete with a cape made of policy documents! Your feedback means the world to us, and we appreciated your business. -Julie Tourangeau's State Farm in Rochester Hills"
Pamela Hull
September 13, 2024
5
out of
5
rating by Pamela Hull
"Lenny Bailey is an excellent agent. Walked us through bundling our auto and house insurance with a clear understanding of our needs. Thank you Lenny. Craig and Pam Hull"
We responded:
"Thank you, Pam and Craig, for the wonderful feedback on our office manager, Lenny Bailey. Our team truly appreciates you taking the time. Thank you for being a part of our State Farm family! - Julie Tourangeau's State Farm, Rochester Hills"
Michael Fraga
September 3, 2024
5
out of
5
rating by Michael Fraga
"Dasha was very responsive and sent me everything I was looking for to be able to complete the forms I needed to sign."
We responded:
"Thank you, Michael, for taking the time to leave feedback on Dasha! We appreciate you being a part of our State Farm family! - Julie Tourangeau's State Farm, Rochester Hills"
Ambika Bhargava
August 23, 2024
5
out of
5
rating by Ambika Bhargava
"Dasha helped me to successfully pair the Drive Safe and Save beacon to my car. She was very patient and helpful."
We responded:
"Thank you, Ambika, for the wonderful feedback on Dasha! We are so excited to see your savings with Drive Safe and Save. - Julie Tourangeau's State Farm, Rochester Hills"
Kristin Young
August 23, 2024
5
out of
5
rating by Kristin Young
"I can't say enough about this office. My rates are awesome. I don't feel like I'm bothering them when I have questions,they answer them and make me feel confident in my choices. Lenny goes above and beyond to explain,find savings and make your experience as smooth as possible. Thank you Lenny you are amazing."
We responded:
"Thank you, Kristin, for the feedback on our office manager, Lenny Bailey! Making sure everyone who is a part of our State Farm family loves their rates and service is important to us. We appreciate your business. - Julie Tourangeau's State Farm, Rochester Hills"
Linda Snavely
August 22, 2024
5
out of
5
rating by Linda Snavely
"I couldn't be happier with the customer service I receive at this agency.. Especially from Lenny, whenever I come in, they know my name and treat me like family.. Highly recommend 💗💗"
We responded:
"Linda, thank you for taking the time to leave our team a review! We love to read them and most importantly, we love having you as a part of our State Farm family. Lenny also loves visits from his long-lost son, Lenny the dog. Please bring Lenny anytime! - Julie Tourangeau's State Farm, Rochester Hills"
Andrew Hammonds
June 4, 2024
5
out of
5
rating by Andrew Hammonds
"Very helpful I'm satisfied with the service that was provided felt like I was talking with someone who knows me Go state farm"
We responded:
"Thank you for the kind review! Our staff loves the feedback! We are happy you and your family are here! Thank you for choosing Julie Tourangeau's State Farm in Rochester Hills."
Ronny Altoon
May 24, 2024
5
out of
5
rating by Ronny Altoon
"I worked with Heather and honestly I can only say good things about my experience with her! She brought nothing but good vibes and energy to the table! I’ll be recommending anyone to go to her!"
We responded:
"Thank you, Ronny!! Enjoy your weekend! Sending you good vibes from our staff at Julie Tourangeau's State Farm. "
Ray Minton
February 22, 2024
5
out of
5
rating by Ray Minton
"Everyone was very knowledgeable, courteous and provided the highest level of customer service. It will be my pleasure to recommend State Farm and especially this branch at 1826 E Auburn Road, Rochester.Hills, MI to all my friends and family. Thank you!"
We responded:
"Thank you, Ray!! We love insuring and helping our neighbors!! Our staff really appreciates you and your review! We love having you here. Welcome to the State Farm family! - Julie Tourangeau's State Farm in Rochester Hills"
Jeremy Poehlman
December 29, 2023
5
out of
5
rating by Jeremy Poehlman
"I would like to give a huge thank you to Heather, after falling on hard times, she was able to help me from losing my mine insurance. She is professional, and an angel."
We responded:
"Thank you for the review! We love reading your feedback and happy to hear your experience with Heather! -Julie Tourangeau's State Farm in Rochester Hills"
Jade Webster
December 28, 2023
5
out of
5
rating by Jade Webster
"Heather was extremely helpful with getting my husband and I set up with our home and car insurance. Very professional and she took care of everything for us! Highly recommended!"
We responded:
"Thank you for the review! Our team loves to read your feedback. Thank you for choosing Julie Tourangeau State Farm in Rochester Hills!"
Cinzia Locatelli
December 28, 2023
5
out of
5
rating by Cinzia Locatelli
"Heather was absolutely outstanding in assisting to the process of enrolling to State Farm insurance, she is professional and caring and take a personal interest to solve the problems of the clients."
We responded:
"Thank you for the great review!! We are so happy you love Heather as much as we do. Glad to have you here at Julie Tourangeau's State Farm in Rochester Hills!"
Justin Freeland
December 8, 2023
5
out of
5
rating by Justin Freeland
"Leonard made everything super easy. He explained every detail of my policy , and answered any question I had"
We responded:
"Thank you, Justin, for the awesome review of our team leader Lenny Bailey! We love to see it! Thank you for being a valued customer at Julie Tourangeau's State Farm in Rochester Hills!"
Renee Strait
November 9, 2023
5
out of
5
rating by Renee Strait
"Best customer service EVER! Even after hours I'm well taken care of. They have saved me money, get me the best rates that fit me. I love my Insurance agent and her team! BEST INSURANCE EVER!!"
We responded:
"Thank you, Renee, for being a valued customer at Julie Tourangeau's State Farm in Rochester Hills! My team loves reading feedback like this so we really appreciate you taking the time to leave us a review. "
J FuZiOn
August 31, 2023
5
out of
5
rating by J FuZiOn
"Called for a quick auto insurance quote. Spoke with one of the agents named Madison. She was fast, friendly, efficient, and honest which I appreciated. Would recommend to others."
We responded:
"Thank you for the kind review! Please send us your account name to support@agentjulietour.com so we can note your account and thank you properly. We appreciate the feedback on our team! - Julie Tourangeau's State Farm in Rochester Hills"
Johana Luna
August 10, 2023
5
out of
5
rating by Johana Luna
"Was able to get the best deal for my trucks insurance!! Sarandia did an amazing job guiding us through the process, shes a ray of sunshine, made everything smooth and easy and got us saving alot $, thanks sooo much !! So happy to be with state farm"
We responded:
"Thank you for the great feedback on Sarandia! Welcome to our State Farm family! - Julie Tourangeau State Farm in Rochester Hills"
Denny Donahue
August 3, 2023
5
out of
5
rating by Denny Donahue
"Since I haven't had time since I've been super busy with life, here is my review. Madison has been super helpful with my current situation and she has been doing a wonderful job with helping me out during my stressful time. I couldn't thank her enough if I wasn't so busy I'd give her a hug. She's a wonderful person and if you ever need anything from this branch I highly recommend Madison!!! She will do everything she can for you without a doubt."
We responded:
"Thank you for the kind review and for being a great customer of Julie Tourangeau's State Farm! Appreciate the great feedback for Madison. "